General Terms and Conditions
Aquamed Hotel Harkány
Effective from: February 1, 2025
1. Service Provider Information
- Operator: Zagore Property Zrt.
- RShort name: Zagore Zrt.
- Registered office: 1211 Budapest, Színesfém u. 10.
- Site: 7815 Harkány, Járó J. u. 1.
- Company registration number: 01 10 140993
- Company registration number: 28764096-2-43
2.General Provisions
2.1. These “General Terms and Conditions” govern the use of the accommodation and services of Aquamed Hotel Harkány operated by the Service Provider.
2.2. Special or individual terms are not part of these General Terms and Conditions, but they do not exclude the possibility of separate agreements with travel agents or organizers, including different conditions appropriate to the type of business.
3. Contracting Party
3.1. The services provided by the Service Provider are used by the Guest.
3.2.If the Guest places the service order directly with the Service Provider, the Guest is considered the Contracting Party. Provided the conditions are met, the Service Provider and the Guest become contractual parties (hereinafter: the Parties).
3.3. If a third party (hereinafter: the Intermediary) places the order on behalf of the Guest, the conditions of cooperation are governed by the contract / confirmation between the Service Provider and the Intermediary. In such cases, the Service Provider is not obligated to verify the Intermediary’s legal representation of the Guest.
3.4 Due to legal requirements, the Service Provider can only provide its services if the Guest supplies their name, address, and contact details before using the service.
4. Formation of the Contract, Booking Method, Modifications, Notification Obligations
4.1. Based on a verbal or written inquiry from the Guest, the Service Provider sends an offer. If no specific order is received within 24 hours of sending the offer, the offer is no longer binding on the Service Provider.
4.2. The Contract is established upon written confirmation by the Service Provider of a booking made by the Guest either verbally or in writing, and is thereby considered a written Contract. Verbal bookings, agreements, modifications, or verbal confirmations by the Service Provider do not constitute a valid contract.
4.3.The accommodation service contract is for a fixed term. a. If the Guest leaves the hotel permanently before the end of the agreed term, the Service Provider is entitled to the full fee stipulated in the Contract. The Service Provider is also entitled to re-sell the room vacated before the end of the term. b. Any extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In such cases, the Service Provider may require payment for the services already provided.
4.4. Any modification and/or amendment to the Contract requires a written agreement by the Parties.
5. Cancellation Policy
5.1. Unless stated otherwise in the Service Provider’s offer, accommodation services may be cancelled without penalty up to 14 days prior to arrival, by 14:00 local time.
a.If the Contracting Party does not guarantee the booking with a deposit, credit card guarantee, or as otherwise stipulated in the Contract by the given deadline, the Service Provider’s service obligation ceases.
b. If the Contracting Party has secured the booking with a deposit, credit/bank card guarantee, or as otherwise specified in the Contract, but fails to arrive by 18:00 local time on the arrival day or does not inform the Service Provider of a later arrival, the Service Provider may charge a penalty equal to the contracted amount, but at least one night’s stay
Cancellation conditions for direct, individual bookings:
OAn option deadline applies until the 30th day prior to arrival. After this date, a deposit is required to confirm the booking. If this is not done, the booking will be canceled.
- Free cancellation up to 14 days before arrival
- 13–7 days before arrival: 20% of the ordered service
- 6–2 days before arrival: 50% of the ordered service
- Within 24 hours or in case of no-show: 100% of the ordered service payable as a penalty
If the booking is made through an accommodation intermediary, the cancellation policy of the intermediary shall apply. If the cancellation does not occur within the specified period of the intermediary, the hotel considers the booking as guaranteed. The amount paid becomes non-refundable and the voucher is forfeited if unused. For bookings via travel agencies, the agency’s cancellation policy for travelers applies. In all other cases, the hotel's General Terms and Conditions shall govern.
5.2. For bookings under special conditions, group travel, or events, the Service Provider applies different terms as specified in individual contracts.
6. Prices
6.1. Room rates at the hotel operated by the Service Provider are listed on the hotel’s website. Prices of other services are available at the respective departments (e.g., restaurant, wellness).
6.2. The Service Provider may change its published prices at any time without prior notice.
6.3. Current discounts, promotions, and other offers are published on the website hotelaquamed.hu.
6.4. Children’s prices may vary depending on the season and package, and the conditions stated in the current package or individual offer shall apply in all cases.
7. Method of Payment, Guarantee
7.1. To guarantee the use of the services as per the Contract and the settlement of the price, the Service Provider may:
a. request credit card / debit card details, during which 30%, 50%, or 100% of the value of the ordered and confirmed services may be charged to the card,
b. request an advance payment by bank transfer for part or all of the payable amount,
c. request a deposit payment by bank transfer for part or all of the payable amount.
7.2. The Contracting Party may settle the invoice in HUF and/or EUR.
a. The invoice can be settled in HUF. Besides HUF, the Service Provider accepts EUR for payment. The conversion and invoicing will always be done based on the valid daily foreign exchange middle rate of Raiffeisen Bank on the day of payment. In case of cash payment in EUR, any change due will also be returned in EUR.
b. The Service Provider accepts cashless payment methods (credit card, Széchenyi Recreation Card, and—based on separate agreement—gift vouchers, travel vouchers, etc.), the current list of which can be provided to the Contracting Party upon request. It is recommended to confirm in advance whether the selected payment method is accepted/p>
8. Terms and Conditions of Using the Services
8.1. Guests may occupy their rooms from 14:00 on the day of arrival (Check-in), and must vacate them by 10:00 on the day of departure (Check-out), unless otherwise agreed with the Service Provider, allowing early arrival (Early check-in) or late departure (Late check-out). Fees for early check-in or late check-out are listed in the current price list.
8.2. If the Guest wishes to occupy the room before 10:00 on the day of arrival, the previous night’s room rate must be paid.
9. Pets
9.1. Dogs may be brought to the accommodation upon prior arrangement. They may stay in the guest’s room under supervision and use common areas only to access the room, but not other facilities (e.g., restaurant, pool). A pet surcharge is applied, listed in the current price list.
9.2. The Guest is fully liable for any damage caused by the pet and must pay any extra cleaning charges on-site, as indicated in the current price list.
10. Refusal of Service Fulfillment, Termination of Service Obligation
10.1. The Service Provider has the right to terminate the accommodation contract with immediate effect and refuse service if:
a. the Guest misuses the room or property,
b. the Guest behaves inappropriately, aggressively, under the influence of alcohol or drugs, or otherwise unacceptably with staff or guests,
c. the Guest has a contagious illness or poor hygiene,
d. the Contracting Party fails to fulfill the advance payment obligation by the agreed deadline.
10.2. If the Contract cannot be fulfilled due to force majeure, it shall be terminated.
11. Accommodation Guarantee
11.1. If the Service Provider is unable to fulfill the contractually agreed services due to its own fault (e.g., overbooking), it must arrange immediate alternative accommodation for the Guest.
11.2. The Service Provider must: a. offer the services confirmed in the Contract at the same price and for the same period at another accommodation of equal or higher category, with all extra costs borne by the Service Provider,
b. provide one free phone call to inform others of the change in accommodation,
c. offer free transfer to and possibly from the substitute accommodation.
11.3. If the Service Provider fulfills these obligations and the Guest accepts the alternative accommodation, no further claims for compensation can be made.
14. Illness or Death of the Guest
14.1. If the Guest falls ill during their stay and is unable to act in their own interest, the Service Provider will offer medical assistance.
14.2.In the case of illness or death, the Service Provider is entitled to reimbursement from the next of kin, heir, or bill payer for medical and administrative costs, the value of services used prior to death/illness, and any damage caused to furnishings or equipment.
15. Rights of the Contracting Party
15.1. Under the Contract, the Guest is entitled to use the booked room and other hotel facilities intended for guest use, not subject to special conditions.
15.2. Guests may file complaints related to the Service Provider’s services during their stay. The Service Provider is obligated to investigate complaints submitted in writing or recorded officially during the stay.
15.3. The right to lodge a complaint ceases after the Guest has left the hotel.
16. Obligations of the Contracting Party
16.1. The Contracting Party is obliged to pay for the services ordered in the Contract by the specified deadline and in the specified manner.
16.2. The Guest must ensure that children under the age of 14 under their responsibility stay at the hotel only under adult supervision. The parent bears full responsibility for any damage caused by a child until the child turns 18. For health reasons, the saunas in the hotel’s Spa area are not accessible to children; parental supervision in this regard is the parents’ responsibility.
16.3. Guests are not allowed to bring their own food or drinks onto the hotel premises.
17. Liability of the Contracting Party for Damages
The Guest is responsible for all damages and disadvantages suffered by the Service Provider or third parties as a result of the actions of the Guest, their companion(s), or any other person under their responsibility. The Guest must compensate the Service Provider for any damage caused by them. This liability remains even if the injured party has the right to claim compensation directly from the Service Provider.
18. Rights of the Service Provider
If the Guest fails to fulfill their payment obligations for services used or ordered under the Contract (including penalty-bearing services not used), the Service Provider has the right to file an official complaint.
19. Obligations of the Service Provider
The Service Provider is obliged to:;
a. provide the accommodation and other services ordered under the contract in accordance with current regulations and service standards,
b. investigate the Guest’s written complaint and take the necessary steps to resolve the issue, and must also document these steps in writing.